FREQUENTY ASKED QUESTIONS

CAN I PHONE MY ORDER IN BY PHONE?

Forbidden Fantasies Lingerie customer service is available by phone 8 am until 10 pm pacific time Monday until Saturday. Call us at 604-831-2252 or email us at fflingerie@yahoo.com. We will respond back to you within 24 hours.


WHAT FORMS OF PAYMENT DO YOU ACCEPT

Forbidden Fantasies Lingerie accepts
* all credit cards through Paypal Secured Site
* We also offer a secure gateway for Visa and Mastercard through Moneris Solutions
* You can also send a money order to our corporate address
* Any concerns please email us at fflingerie@yahoo.com


MY PRODUCT IS THE WRONG COLOUR, MY PRODUCT IS NOT WORKING, WHAT DO I DO?

Forbidden Fantasies Lingerie offers a four week return policy on all products. Defective productswill be replaced with the same one or one of equal value at no additional cost. Forbidden Fantasies Lingerie guarantees 100 percent shopping experience.

All return products must be unused. Lingerie must not have been worn, washed and must have all original tags on the garment. We will make no exceptions to this rule.
Please check your order when you receive it. Contact Forbidden Fantasies Lingerie to initiate a return within 21 days from your receipt. Customers returning a defective item will receive prepaid shipping number.

All sales are final with no returns on hosiery, panties, certain lingerie and some novelties.

Shipping charges related to all returns like size and colour are the sole responsibility of the customer.

It is at the discretion of Forbidden Fantasies Lingerie to accept or deny any return.

The terms of this return policy are subject to change without notice.

If you need help with selecting an item just call us and we would be happy to assist you.

HOW IS MY SHIPPING AND TAX CALCULATED?

MY NEIGHBOURS ARE NOISY . HOW DO I RECEIVE THE ORDER?

All packages are shipped discretly in a brown box or in the courier package bag. The word adult novelties, Forbidden Fantasies Lingerie, or lingerie never appear anywhere on the box or outside reciept.